I hate Toys R Us

Get ready for a rant.

On Wednesday, July 21, at 9 AM Rob and I ordered a crib from Toys R Us online. We did so because our crib was soaked and mouldy from the move and needed to be replaced. We were instructed from Atlas Van Lines that the best way for us to get our crib, and for them to reimburse us, was for us to order it online and submit our receipt ASAP. Also, we did not have a vehicle to pick it up in so delivery seemed the only option. So we picked a nice new crib, went to Toys R Us with my mom to look at it in person, and ordered it the next morning. We opted for "Express Delivery" because A) we weren't paying for it anyway, and B) our son was without a bed. Express delivery is supposed to take 1-2 business days. We figured we would get it by Friday at the latest, seeings as we ordered it on Wed at 9AM. So we waited, and it never came.

Rob called Purolator on Friday to see what the hold up was. They had not received our order and recommended we call Toy R Us. So Rob called Toys R Us. Turns out, what they DO NOT TELL YOU, is that shipping occurs in 1-2 business days AFTER 3-5 business days of processing. As of 3:30PM on Friday, our order was apparently processed and now it was up to Purolator. We would be receiving the crib by Tuesday. We also got free shipping for the confusion- well Atlas Van Lines did.

Tuesday rolls around and we still have no crib. So Rob once again calls Purolator. He waited until Wednesday, trying to give them a days worth of grace. Yes, we are in their system, but they have NOT received anything from Toys R Us. So Rob called them back. He spoke with the same woman who told him our order had been processed. She didn't know what could have happened. She tried to get a hold of the warehouse and it would be processed as soon as possible. Someone would call us within 24 hours to let us know the status of our order, and when to expect our crib.

Which leads to today. We got no call. Rob called back. Spoke to a different supervisor. She has no ideas on what could have happened. Her best effort was to offer us 30% off our next online purchase and she sent an "Urgent" email to the warehouse and we would be getting a call within 24 hours to let us know the status of our order, and when to expect our crib. He used every threat he could think of. Nothing. No crib. 30% off an online purchase we are never going to use hardly sounds like compensation to me.

So the moral of the story is this: I hate Toys R Us. I like their products, and may even shop in their store sometime, but I will not EVER be buying anything from them online again. Worst run customer service department I have ever encountered. No one has a clue "what could have happened" and no one knows how to fix it for me. I am mad.

I guess we'll find out tomorrow if they call and what they do. We don't know what we could have done better to make them do what we need to get the crib to us. So we're praying for a calm wisdom and for them to get their silly act together.

If I was paying for this crib myself, I would have liked to cancel the order. However, since we've already submitted our receipts to Atlas Van Lines, we can't really get out of the order. And here we are, with my 18 month old sleeping indefinitely in a playpen.